Information We Collect

We may collect the following types of information:

a. Files You Upload

• We collect the audio or video files you upload to process and enhance them.
• Files are stored temporarily on secure servers and deleted after 24-48 hours.

b. Payment Information

• We do not directly process payments. Payment information (e.g., credit card details) is handled securely by our third-party payment processor, Stripe.
• We do not store or access your payment details.

c. Usage Data

• We collect information about your interactions with our website, such as pages viewed, clicks, and file processing activity.
• This data is collected using cookies and similar technologies (see Cookies and Tracking below).

d. Contact Information (if applicable)

• If you provide your email address (e.g., for customer support or receipt delivery), we store it securely and only use it for the stated purpose.

2. How We Use Your Information

We use your information to:

1. Provide and improve our Services, including processing and enhancing your audio/video files.
2. Process payments securely through third-party providers.
3. Respond to inquiries or support requests.
4. Analyse usage data to improve website functionality and user experience.

3. File Storage and Deletion

• Uploaded files are stored temporarily on secure servers (AWS S3) for processing.
• Files are automatically deleted from our servers within 24-48 hours after processing.
• We do not use your files for any purpose other than providing the requested service.

4. Data Sharing

We do not sell or share your personal data with third parties except:

1. Payment Processors: To process your payments (e.g., Stripe, PayPal).
2. Service Providers: To store and process files securely (e.g., AWS S3, Dolby.io).
3. Legal Compliance: If required to comply with legal obligations or protect our rights.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences.
• Analyse website usage for improvement.
• Deliver a smoother user experience.

You can control cookie settings through your browser.

6. Your Rights

Depending on your location, you may have the following rights:

• Access and Correction: Request access to or correction of your personal data.
• Deletion: Request that we delete your personal data (subject to legal obligations).
• Data Portability: Request a copy of your data in a structured format.
• Opt-Out: Opt-out of cookies or tracking technologies.

To exercise these rights, contact us.

7. Security

We implement industry-standard security measures to protect your information, including encryption, secure file storage (AWS S3), and HTTPS protocols.

8. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us using the form on our support page.